FAQ'S and Useful Information
Dried mushrooms will be posted as a normal package. Delivery is 2-3 days. If you require a faster or timed delivery, please get in touch.
Fresh mushrooms will be sent on a 'next day delivery' if ordered before 12 Noon Monday-Thursday, and arrive the next working day. If the mushrooms are ordered after 1pm, they will go out the next working day for next day delivery. For example, if you order at 5pm on a Monday, the products will arrive on Wednesday. If you order at 11am on Monday, they would arrive on Tuesday.
Click and collect is available from our farm in Ormskirk. Please contact us to place a telephone order for collection.
If your delivery is damaged, poor quality or missing items, you can request for a refund by contacting us as soon as possible. We aim to get back to you as quick as we can. Unfortunately, we do not offer refunds for items you change your mind about after delivery, unless your order is faulty, as stated above. Our returns policy is in accordance with statutory rights under the Consumer Contracts Regulations.
We recommend soaking the mushrooms in warm water for around 20 minutes before you cook them, draining off the excess water before adding to your recipe.