Orders will be despatched same day if placed before 12:00 noon Monday- Thursday. Orders placed between 12:00 noon on Thursday and 12:00 noon on Monday will be despatched on Monday. Deliveries will be made by a third party courier within 1-2 days of despatch. Orders will not be despatched or delivered on Bank Holidays. Please contact us at firstname.lastname@example.org if your order has not arrived in these timescales.